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With workflows you control when and where you want to receive notifications about issues, tunnel the right information to the relevant person or team, and enrich your issue's notifications with additional New Relic data.

What is an issue?

Issues are groups of incidents that describe the underlying problem of your symptoms. When a new incident is created, Incident Intelligence opens an issue and evaluates other open issues for correlations. For more information see Use Incident Inteligence.

For a look at workflows and destinations in action, watch this short YouTube video (3:54 minutes):

Add a workflow


The maximum number of workflows you can add is 50 per environment, and 50 per account.

The workflows feature is located under the Alerts & AI menu.

  1. Go to one.newrelic.com, click Alerts & AI, in the left navigation under Enrich and Notify click Workflow, then click Add a workflow.

  2. Name your workflow. This field is mandatory and needs to be unique.

  3. Workflows filters the issues you want to send to the relevant destination. You can send all issues by selecting Send all issues or you can build a query to filter the right issues.


To set up notifications on WARNING violations, filter by issues with a priority equal to HIGH (Warning).

  1. Build a query by selecting an attribute, operator and value/s to narrow down the right issues you want to be passed on.

  2. Optional: Enrich your data.

  1. Notify: Choose one or more destinations and add an optional message.
  1. Click update message once completing the notifier requirements
  2. Optionally, test your workflow. We'll use existing data from your account to test what you've configured and send a sample notification
  3. Click activate to complete the workflow.


In any destination channel, start typing and a variable menu will open up. You'll see the names of the variables, which will be replaced with the variable's values at runtime. To use the enrichers' results, use their name.

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