Switch to the new pricing model

This doc explains how to switch from our original pricing model to the New Relic One pricing model. Learn more about pricing models.

How free accounts switch

Have a free account? You currently have access to all of New Relic One. However, if you’d like to take advantage of the new pricing and user models, please sign up for a new account. Learn what you get for free.

How paying accounts switch to new pricing

If you're a paying account on our original pricing model, you may only switch to New Relic One pricing if one of these is true:

You're on month-to-month billing.
You're within 60 days of your subscription renewal.

If one of those is true, you may have access to a self-serve pricing migration in the UI. To use that UI:

To find the UI option: from the account dropdown, click Manage your plan and then click Plans and pricing (direct link). If you don't see an Unlock full platform access UI, contact your account representative or ask a question in the Explorers Hub.
Consider the new billing factors. The New Relic One pricing model bills on data ingest and the number of billable users. This means that you'll likely want to downgrade some of your users to be basic users. Keep reading to learn more about these considerations and ensure you won't run into billing surprises.

Downgrading users

For New Relic One pricing, your count of core users and full platform users is a billing factor.

For organizations on our original pricing model, by default all users are full platform users, because user count isn't a billing factor for that model. So before you switch to New Relic One pricing, you'll want to ensure that your users have the user types you want. To learn more about determining user type, see User type. Ideally, you'll want to update your users before switching to the new pricing.

How you'll review and update your users will differ depending on what user model you're on. If you're on our original pricing model, you're likely also on our original user model, but if you're not sure which you are on, see Overview of user model:

To update your users, you must have admin permissions for managing users.

Steps for reviewing and updating your users:

If your organization has multiple accounts, make sure that you're aware of all child accounts and review all users on those accounts. It's possible for you to log into a sub-account and not see all your users. To see your associated accounts: from the account dropdown, click Account settings, and look for associated accounts.
To see a count of billable users for an account: from the account dropdown, click View your usage and see the Users chart. This shows all billable users and, for some organizations, that will include users on child accounts. Be sure to update users across all your accounts because users by default start out as billable full platform users.
To update your users: from that page click Manage users and edit the user type field.

Understand data ingest

Your data ingest is one factor in New Relic One pricing. To better understand your data ingest, here are some tips:

Use our data ingest cost estimator.
Go to the data ingest UI: from the account dropdown, click Manage your data, then click Data ingestion.
To do more in-depth analysis than the UI provides, use NRQL queries of your usage. Here's an example of breaking down Metric data by top 10 metric names. Note that some metrics are not data ingest metrics and are not billable. To run different analyses, you might also try faceting by appName or Host.
```
FROM Metric SELECT bytecountestimate()/10e8 as 'GB Estimate' 
SINCE 7 DAYS AGO 
FACET metricName LIMIT 10 TIMESERIES 1 day
```
For more queries, see Usage queries.
One of our open source New Relic One apps is the Data ingestion breakdown app.

Migrate users to new user model

If your users are on our original user model, you may have the ability to migrate your users.

How free accounts switch

How paying accounts switch to new pricing

Downgrading users

Original user model: update users

New Relic One user model: update users

Understand data ingest

Migrate users to new user model